![]() Hopefully on Monday I will be able to get thru to Dell and I will then come back here and post (either way) my results (I know I hate when people don't follow-up after you've invested time posting with them). Assuming it copied my entire internal HD correctly, it is at least comforting to know that everything is backed-up safe someplace.now if only the next step works.! In fairness to Ghost, apart from the frustrating customer support experience and this problem with locating the HD.creating the Ghost image appears to have worked very smoothly (won't know for sure of course until I have installed it). ![]() again IF it works, until a better alternative exists (either in terms of method or program),this is the best solution I have found (and I have looked). IF this proves to be true, it will be a little inconvenient and not a particularly "elegant" method, on the other hand, if it works, it won't be (hopefully) a process that must be done very often and it sure beats doing clean installs/DFFRs and then reinstalling all the software again. In other words, change the BIOS, install the Ghost image.reboot the computer.change the bios setting back. It sounds like it will be a relative easy fix, but something that must be changed at startup each time. (I am currently visiting family and not at MY computer so I don't have my notes). This tech said that this is "a common problem with Dell" and that I needed to contact Dell and tell them that I need to change something in my BIOS. In addition to techs, I have talked with several "supervisors/managers" and been promised return calls from the "tech team" bkz they were unable to help.all of which never materialized.that is until yesterday (Friday).Ī nice woman called, we went throught the process.again, after the "wizard" found my Ghost file on my external hard drive and put the file in the browser.at the next step, where the program needs to recognize my Dell Dimension 8400 internal HD as the location to install this file.the program still did not have my internal HD as an option. Yes, Symantec has been a frustrating experience involving many calls to different departments of which 3 calls included 2 hold times of 2 hrs and one for 3hrs.two of which the line finally went dead. Libra1 thank you for your link.I will definitely check it out! Hi Libra1 and jjbuckaroo.thank you for your replies. There was no mention of my internal drive. not "C", but no problem).that however was not an option.the *only* option I had listed was my Iomega *external* HD (where my Ghost image was stored.clearly not correct). ![]() Obviously I wanted to put it in my "C" internal HD (Norton gives different letter designations i.e. The wizard asked me where do I want to put this new file. I booted up from the disk (after a quick start-up bios change).and started working throught the process. The Noton Wizard asked for the image location.I found the Ghost file on my Iomega External HD.I clicked open.all was going well, and then I hit "next". The moment came.I had a few strange OS moments and I reached for the 9.0 Ghost disk (figured to nip the problem early and at the same time make sure the Ghost Machine works). It seemed okay.I made a ghost image of my healthy HD and felt secure "knowing" that I had a default system should future problems arise (yay, no more clean installs/DFFRS). As sort of a compromise, I purchased Norton Ghost 9.0.
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